Hughes Household
4 kW Solar + 5 kWh Battery Active
Payment overdue 3 days · Final invoice INV-2024-0089 (£4,050.00)
Stage 5 of 6 · Commissioned
- 01 Survey
- 02 Proposal
- 03 Contract
- 04 Install
- 05 Commissioned
- 06 Complete
Recent activity
21
Outbound call with Margaret Hughes
Discussed commissioning paperwork. She's keen to know when the MCS certificate
arrives — explained the 10-day timeline. Reassured her that everything is on track.
Stage changed from Installed to Commissioned
Email sent to margaret.hughes@email.co.uk
Sent payment reminder for invoice INV-2024-0089 (£4,050.00 outstanding).
Attached the invoice PDF and noted the bank details.
Final invoice raised: £4,050.00
Invoice INV-2024-0089 — balance after deposit and stage payments. Due 22 Apr.
Install completed
Site cleared and tidied. Customer signed handover form. System running and producing
— checked at 17:00 (1.2 kW with afternoon sun).
Open tasks
3
Chase final payment
Confirm MCS certificate timeline with installer
Send DNO confirmation to customer
All activity
21
Today · 26 Apr 2026
Outbound call with Margaret Hughes
Discussed commissioning paperwork. Confirmed MCS arrives within 10 days.
Stage changed from Installed to Commissioned
Yesterday · 25 Apr 2026
Email sent to margaret.hughes@email.co.uk
Sent payment reminder for INV-2024-0089. Attached invoice PDF and bank details.
Reminder fired: chase final payment
This week
Final invoice raised: £4,050.00
Invoice INV-2024-0089 — balance after deposit and stage payments. Due 22 Apr.
Install completed
Site cleared and tidied. Customer signed handover form. System running and producing.
Stage changed from Scheduled to Installed
Earlier
Outbound call with Margaret Hughes
Confirmed install date Tue 12 May, requested early start (07:30).
Email received from David Hughes
Asked about EV charger compatibility. Replied with options.
Site visit — pre-install survey
Confirmed cable run, agreed inverter location in garage. Photos uploaded.
Stage changed from Deposit Received to Scheduled
Deposit received: £2,000.00
INV-2024-0079 marked paid. Bank transfer confirmed.
Email sent to margaret.hughes@email.co.uk
Sent contract for digital signature.
Stage changed from Proposal Sent to Contract Signed
Proposal v3 sent
After feedback on panel placement. Switched to GivEnergy 5.2 kWh battery.
Site visit — initial survey
Roof in good condition. South-facing 35° pitch. Loft access confirmed.
Inbound call from Margaret Hughes
Survey booked for 21 Mar. Discussed expectations and timeline.
Email sent to margaret.hughes@email.co.uk
Welcome email with our pricing guide and next steps.
Customer created from Referral source
Referred by Williams Household.
Internal note added
Margaret works from home Tuesdays — flag for installer team, no power cuts 09:00–12:30 if avoidable.
Email received from margaret.hughes@email.co.uk
Initial enquiry — interested in solar with battery, 4–5 kW system.
Open tasks
3
Chase final payment
Final invoice INV-2024-0089 (£4,050) is overdue 3 days. Email reminder sent yesterday — no reply.
Urgent
Confirm MCS certificate timeline with installer
Installer said within 10 working days — we are at day 12 since handover. Push for clarity today.
High
Send DNO confirmation to customer
Forward DNO_Approval_Hughes.pdf with a short cover note explaining what it means.
Normal
Completed
8
Project total
£12,500
across 4 invoices
Paid
£8,450
3 invoices · last on 12 Apr
Outstanding
£4,050
1 invoice · overdue 3 days
All invoices
4
INV-2024-0089
Final balance
MCS commissioning charge and final balance.
£4,050.00
Overdue
INV-2024-0082
Stage payment 2
Pre-install stage payment.
£3,800.00
Paid
INV-2024-0080
Stage payment 1
Post-survey stage payment.
£2,650.00
Paid
INV-2024-0079
Deposit
20% deposit on contract signature.
£2,000.00
Paid
Complaints
0
No complaints on record
Hughes Household has had a smooth journey through enquiry, install and commissioning.
If something does come up, log it here and we'll track it through to resolution.